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Customer Service Specialist

vor 2 Monaten


Bochum, Nordrhein-Westfalen, Deutschland Mobilezone Deutschland Vollzeit
Job Overview:

As a Customer Service Specialist, you will play a vital role in delivering outstanding support to our valued customers. Your primary responsibilities will include:

  • Offering top-notch assistance to current users of our technology products and mobile services.
  • Addressing customer inquiries related to billing, devices, and service plans via various communication channels.
  • Transforming customer complaints into opportunities for improving overall satisfaction.
  • Engaging in comprehensive internal training to equip yourself with the necessary skills for effective customer support.
  • Participating in shift work that aligns with operational hours.
  • Receiving training tailored for individuals entering the customer service field.
  • Focusing on customer satisfaction and demonstrating a passion for resolving queries.
  • Exhibiting comfort in working independently on a computer.
  • Possessing strong written and verbal communication abilities in German.
Employee Benefits:

We offer a range of benefits to enhance your work experience, including:

  • A competitive salary complemented by additional perks such as bicycle leasing and corporate benefits.
  • A healthy work-life balance featuring 30 days of vacation and options for remote work.
  • Well-being initiatives including Urban Sports membership and complimentary refreshments.
  • A pet-friendly workplace culture.
  • Engaging company events and excellent opportunities for professional development and training.
Employment Details:

We have both full-time and part-time positions available. This role offers permanent employment opportunities.