German Speaking Technical Operations Specialist
Vor 6 Tagen
Job Title: German Speaking Technical Operations Specialist
Job Type: Full-time
Location: Greece
About Us: Teleperformance Greece is a leading BPO company that provides customer care, sales, and technical support services to global brands.
Job Description:
- Communicate with customers via phone, chat, and email to resolve technical issues.
- Troubleshoot technical problems using problem-solving skills.
- Track and follow cases to ensure efficient and timely closure.
- Maintain high customer satisfaction representing a major brand.
- Provide and maintain strong, professional relationships with all partners and show empathy at all times.
- Work towards reaching targets as set out by client statement of work and internal targets.
- Ensure key stakeholders are up-to-date on resolution status through effective written and verbal communication.
- Log cases on internal systems and stay up-to-date with client products and services.
Requirements:
- Fluency in German.
- Very good communication skills in English.
- Exceptional written and spoken communication skills, soft skills, and problem-solving skills.
- Good knowledge of operating systems and computer applications.
- Computer and mobile devices knowledge/tech savviness.
- Be resourceful, able to multitask.
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
- Empathy and a passion for customer service, solid team, and collaboration skills, work independently with limited supervision.
- Ability to adapt and flex style according to customer personality, culture, and profile.
- Help-desk or system admin experience is considered an advantage.
What We Offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you -).
- Competitive monthly salary + 2 extra salaries per year.
- Bring your friends and receive great bonuses.
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth &.
- Free online Greek language courses.
- State-of-the-art premises, providing a great working environment with relaxing break areas.
- Work for a company that fosters diversity.
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