Technical Support Specialist
vor 4 Wochen
About the Role
Productsup is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients in German-speaking regions.
Key Responsibilities
- Provide timely and effective support to clients via phone, email, and chat
- Resolve technical issues and escalate complex problems to senior support team members
- Collaborate with internal teams to identify and implement process improvements
- Develop and maintain knowledge of Productsup's platform and features
Requirements
- 1+ years of experience in technical support for Ad-Tech or complex SaaS solutions
- Fluent in German and English language (written & spoken)
- Solid understanding of the performance marketing & e-commerce industry
- Strong technical affinity and a desire to solve complex technical issues
What We Offer
- A permanent position with an attractive salary
- The option to work remotely and flexibly
- A unique and thorough onboarding program
- Ongoing internal and external training
About Productsup
Productsup is a Berlin-based company with a strong international customer base. We're committed to providing exceptional support to our clients and empowering them to succeed in the e-commerce industry.
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