Technical Support Specialist for German Language Customers
vor 3 Wochen
We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our German-speaking clients. Your primary goal will be to resolve technical issues and provide solutions to our customers in a timely and professional manner.
Responsibilities:
- Answering customer inquiries via phone, chat, and email
- Providing troubleshooting and technical support for various issues
- Maintaining strong customer relationships by handling their questions and concerns with speed and professionalism
- Performing data entry tasks
- Excellent communication skills in German (near native level)
- Good command of English (B2+)
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- Hardware and software knowledge
- Prior experience in technical support is an advantage
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring a Friend and get up to €3.500 depending on the language
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
- Complete support to help you ease your relocation to Greece
- We cover your flight tickets expenses, hotel accommodation, and support with the house searching process
- Greece has an enviable history and culture, climate, and cuisine
- The cost of living is among the lowest in Europe
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