Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Berlin, Berlin - Productsup
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Technical Support Specialist
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Technical Support Specialist
vor 4 Wochen
About the Role
Productsup is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients in the German-speaking region.
Key Responsibilities
- Provide technical support to clients via phone, email, and chat
- Resolve complex technical issues and escalate when necessary
- Collaborate with internal teams to resolve issues and improve processes
- Develop and maintain knowledge of Productsup's platform and features
- Stay up-to-date with industry trends and best practices
Requirements
- 1+ years of experience in technical support for an Ad-Tech or complex SaaS solution
- Fluent in German and English language (written & spoken)
- Solid understanding of the performance marketing & e-commerce industry
- Strong technical affinity and a desire to solve complex technical issues
- Well-developed time-management skills, a strong sense of urgency, and the ability to prioritize important tasks and projects
What We Offer
- A permanent position with an attractive salary
- The option to work remotely and flexibly
- A unique and thorough onboarding program
- Ongoing internal and external training, plus a yearly learning budget
- Opportunities for engaging in our Corporate Social Responsibility initiatives
About Productsup
Productsup is a Berlin-based company with a strong international customer base. We're a diverse group of committed individuals empowered to thrive on challenge, share ideas, and pursue our ambition to transform the way commerce works.
We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture.
