German Customer Success Manager
vor 4 Stunden
At Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering exceptional service to our customers, ensuring their success and satisfaction with our products and services.
Key Responsibilities:
- Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the customer lifecycle journey.
- Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
- Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
- Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews.
- Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
- Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
- Take on special projects to enhance customer success management processes.
- Coordinate user permissions in the Assent platform with Platform Operations.
- Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Requirements:
- Excellent oral and written communication skills in German.
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
- Working knowledge of consultative customer management and/or project management roles.
- Experience working in a technology/SaaS and/or a Professional Services organization.
- Solid Microsoft Excel skills.
What We Offer:
- A competitive base salary and bonus program.
- A comprehensive benefits package, including vacation time, life leave days, and more.
- Flexible work options and opportunities for professional development.
- A commitment to diversity, equity, and inclusion, with a focus on creating a culture of belonging.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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