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Customer Success Manager
vor 2 Monaten
Axway is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer satisfaction, adoption, and revenue growth.
Responsibilities:- Develop and execute customer success plans to ensure customer satisfaction and adoption of our solutions.
- Foster strong relationships with senior customer contacts to understand their business needs and provide tailored solutions.
- Collaborate with cross-functional teams to identify and address customer pain points and opportunities for growth.
- Monitor and report on key performance indicators (KPIs) to measure customer success and identify areas for improvement.
- Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers.
- Identify and pursue upsell and cross-sell opportunities to drive revenue growth.
- Provide exceptional customer service and support to ensure high levels of customer satisfaction.
- Minimum 7 years of experience in customer success, account management, or a related field.
- Proven track record of driving customer satisfaction, adoption, and revenue growth.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Fluency in German and English.
