German Customer Success Manager
vor 2 Monaten
About Assent
Assent is a leading solution for supply chain sustainability, tailored for top-tier manufacturers. Our mission is to help companies navigate the complexities of sustainability and make meaningful impacts.
Job Summary
We are seeking a highly skilled German-speaking Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.
Key Responsibilities
- Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout their customer lifecycle journey.
- Manage client relationships and lifetime value, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
- Oversee customer health metrics and associated performance metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
- Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
- Take on special projects to enhance customer success management processes.
- Collaborate with internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Requirements
- Excellent oral and written communication skills in German.
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
- Working knowledge of consultative customer management and/or project management roles.
- Experience working in a technology/SaaS and/or a Professional Services organization is an asset.
What We Offer
At Assent, we offer a competitive base salary, a corporate bonus program, retirement savings options, and a comprehensive benefits package. We also provide flexible work options, volunteer days, and opportunities to get involved in corporate giving initiatives.
Why Join Assent?
We are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
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