German Customer Success Manager
vor 4 Wochen
Assent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.
Key Responsibilities:- Develop and Nurture Lasting Relationships: Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey.
- Manage Client Relationships and Lifetime Value: Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
- Manage Customer Health and Performance Metrics: Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
- Lead Strategic Planning Sessions: Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews.
- Identify Client Goals and Success Metrics: Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
- Support Sales Team: Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
- Special Projects: Take on special projects to enhance customer success management processes.
- Peer Partner: Serve as a peer partner to new team members as required.
- Coordinate User Permissions: Coordinate user permissions in the Assent platform with Platform Operations.
- Advocate for Client Success: Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
- Excellent Communication Skills: Excellent oral and written communication skills in German - you communicate clearly, concisely and with tact, additional languages are considered an asset.
- Minimum 3 Years of Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field.
- Working Knowledge of Consultative Customer Management: Working knowledge of consultative customer management and/or project management roles.
- Experience in Technology/SaaS: Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset.
- Microsoft Excel Skills: Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis.
At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.
We offer a comprehensive benefits package, including vacation time, comprehensive benefits packages (details vary by country), life leave days, and more. We also provide flexible work options, volunteer days, and opportunities to get involved in corporate giving initiatives. Our commitment to diversity, equity, and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.
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