German Customer Success Manager
vor 1 Woche
Job Summary
We are seeking a highly skilled German Customer Success Manager to join our team at Assent. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their success and satisfaction with our sustainability solutions.
Key Responsibilities
- Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the customer lifecycle journey.
- Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
- Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
- Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: Aligns solutions to address customers' specific challenges, optimizing business value and increasing product adoption.
- Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
- Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
- Take on special projects to enhance customer success management processes.
- Coordinate user permissions in the Assent platform with Platform Operations.
- Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Requirements
- Excellent oral and written communication skills in German - you communicate clearly, concisely and with tact, additional languages are considered an asset.
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field.
- Working knowledge of consultative customer management and/or project management roles.
- Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset.
About Assent
At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.
Life at Assent
We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.
At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
-
German Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional service to our German-speaking customers, ensuring their success and satisfaction with our products and services.Key...
-
German Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional service to our German-speaking customers, ensuring their success and satisfaction with our products and services.Key...
-
German Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German- Customer Success ManagerAt Assent, we are seeking a highly skilled German-speaking Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their success and satisfaction with our products and services.Key...
-
German Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German- Customer Success ManagerAt Assent, we are seeking a highly skilled German-speaking Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their success and satisfaction with our products and services.Key...
-
German Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.Key...
-
German Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.Key...
-
German Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.Key...
-
German Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.Key...
-
German Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.Key...
-
German Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.Key...
-
German Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.Key...
-
German Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland Assent VollzeitJob Title: German Customer Success ManagerAssent is seeking a highly skilled German Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.Key...
-
German Customer Success Manager
vor 2 Monaten
Berlin, Berlin, Deutschland Assent VollzeitAbout AssentAssent is a leading solution for supply chain sustainability, tailored for top-tier manufacturers. Our mission is to help companies navigate the complexities of sustainability and make meaningful impacts.Job SummaryWe are seeking a highly skilled German-speaking Customer Success Manager to join our team. As a key member of our customer success...
-
German Customer Success Manager
vor 2 Monaten
Berlin, Berlin, Deutschland Assent VollzeitAbout AssentAssent is a leading solution for supply chain sustainability, tailored for top-tier manufacturers. Our mission is to help companies navigate the complexities of sustainability and make meaningful impacts.Job SummaryWe are seeking a highly skilled German-speaking Customer Success Manager to join our team. As a key member of our customer success...
-
Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitCustomer Success ManagerAxway is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer satisfaction, adoption, and revenue growth.Responsibilities:Develop and execute customer success plans to ensure customer satisfaction and adoption of our...
-
Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitCustomer Success ManagerAxway is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer satisfaction, adoption, and revenue growth.Responsibilities:Develop and execute customer success plans to ensure customer satisfaction and adoption of our...
-
Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland doinstruct Software GmbH VollzeitAbout doinstruct Software GmbHWe are a pioneering company in the Learning & Development space, revolutionizing education and training for frontline workers. Our mission is to make a tangible impact on their lives and career growth.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team....
-
Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland doinstruct Software GmbH VollzeitAbout doinstruct Software GmbHWe are a pioneering company in the Learning & Development space, revolutionizing education and training for frontline workers. Our mission is to make a tangible impact on their lives and career growth.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team....
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland BuildingMinds VollzeitYour MissionAt BuildingMinds, we're on a mission to revolutionize the real estate industry by harnessing the power of data and technology. As a Customer Success Manager, you'll play a crucial role in ensuring our customers achieve their goals and maximize their ROI.Your ProfileWe're looking for a highly skilled and experienced Customer Success Manager to...
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland doinstruct Software GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at doinstruct Software GmbH. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our product, and driving customer satisfaction and retention.Your Key...
