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Technical Support Specialist

vor 2 Monaten


Hamburg, Hamburg, Deutschland GULP – experts united Vollzeit

Unlock your career potential with GULP – experts united as we seek a skilled Technical Support Specialist to join our team in Hamburg. As a key member of our IT department, you will be responsible for providing top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.

About the Role

  • Provide expert-level technical support via phone, email, and remote tools to clients experiencing software and hardware issues.
  • Assist clients with application and handling issues, ensuring seamless resolution and satisfaction.
  • Analyze and troubleshoot hardware and software problems, providing initial solutions and escalating complex issues to downstream units.
  • Prioritize, classify, and document faults in client-dependent ticket systems, maintaining accurate records and knowledge databases.
  • Collaborate with internal Service Desk projects, contributing to the development of best practices and process improvements.

Your Profile

  • Proven experience in 1st or 2nd level support, with a strong background in Windows 10, Microsoft Office, and mobile devices.
  • Excellent knowledge of ticket and remote tools, with a keen eye for documentation and process optimization.
  • Advanced knowledge of standard hardware and ITIL principles, with a strong understanding of service-oriented architecture.
  • Fluent German and English skills, with excellent written and verbal communication abilities.
  • Highly service-oriented, with a strong focus on customer satisfaction and solution-driven work ethic.

What We Offer

  • A competitive salary package with bonuses and benefits.
  • A comprehensive training program with renowned partners, ensuring your skills stay up-to-date.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A wide range of employee benefits, including wellness programs and discounts.