Technical Support Specialist

vor 4 Wochen


Hamburg, Hamburg, Deutschland GULP – experts united Vollzeit

We are seeking a skilled Network Technician / Troubleshooter (m/f/d) to join our team at GULP – experts united in Hamburg. As a key member of our telecommunications team, you will be responsible for technical troubleshooting in 2nd/3rd level support, working closely with Telekom and other carriers to resolve customer faults.

Key responsibilities include:

  • Technical troubleshooting and fault resolution in 2nd/3rd level support
  • Collaboration with Telekom and other carriers to resolve customer faults
  • Classification and prioritization of incoming tickets
  • Configuration and troubleshooting of customer connections
  • Clearance of faults with Telekom and other carriers

Requirements:

  • Completed training in IT and/or electrical engineering
  • At least 2-3 years of experience in IT and telecommunications
  • Strong customer orientation and written/spoken German
  • Basic knowledge of MS Office

We offer a dynamic work environment, shift readiness, and a competitive compensation package. If you are a motivated and detail-oriented professional with a passion for telecommunications, we encourage you to apply.


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