Enterprise Support Specialist

vor 1 Woche


Hamburg, Hamburg, Deutschland NetApp Vollzeit

Job Summary

The Enterprise Support Specialist will oversee enterprise-level support and service activities for NetApp products and services. This technical, customer-centric opportunity requires strong technical skills, communication, and escalation management skills to provide high-level support services in local languages. The role is critical to the assigned Sales Account Team in furthering the NetApp partner relationship and increasing sales by coordinating support activities for the account.

Key Responsibilities

  • Work with NetApp customers and designated Account/Sales Teams
  • Provide expertise in Personalized Service, Centralized Support Management, and Customized Proactive Care
  • Communicate clearly with customers, Sales, and Support Center, and act as a professional representative of the NetApp Global Support Organization

Requirements

  • Excellent written and verbal communication skills in Mandarin Chinese and English are mandatory
  • Ability to integrate diverse perspectives in critical situations to aid issue resolution
  • Good technical understanding in Storage and/or Virtualization and/or Network Technology, with the ability to quickly acquire technical knowledge

Education & Experience

  • Typically requires a minimum of 8-12 years of related experience with a bachelor's degree; or 5 years and a master's degree; or equivalent combination of applicable education/training/certifications and relevant years of professional work experience


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