German Speaking Customer Support Agent

vor 3 Wochen


Berlin, Berlin, Deutschland Blu Selection Vollzeit
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team in Berlin. As a key member of our Customer Interaction Center, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities
  • Provide world-class service to customers via phone, email, and chat
  • Answer incoming queries from customers and identify solutions to their issues
  • Ensure high levels of customer satisfaction and record data in our CRM system
  • Offer ad-hoc support and collaborate with the team to achieve project goals
Requirements
  • Native level of German and at least C1 level of English
  • Previous experience in luxury Customer Service or the Hotel industry
  • Knowledge of the value and impact of good customer experience
  • Excellent communication and interpersonal skills
  • Drive for excellence and professionalism
  • Valid German work permit
What We Offer
  • Competitive salary
  • Full-time position with 40 hours/week
  • Permanent contract
  • Opportunity to work in a fast-paced and dynamic environment
  • Living in Berlin, a diverse and multinational capital


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