German Speaking Airline Support Specialist
vor 3 Wochen
Location: Malta (On-Site)
Employment Type: Full-time
Language Requirements: German C2 and English B2
About the RoleWe are seeking enthusiastic German Speaking Airline Support Agents to join our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional support to customers via multiple communication channels.
Key Responsibilities- Assist customers with a wide range of airline-related queries and provide solutions over multiple communication channels.
- Ensure high levels of customer satisfaction and professionalism in all interactions.
- Work collaboratively with the team to achieve customer service goals and objectives.
- Native-level fluency in German and proficiency in English.
- Strong communication, writing, and listening skills.
- Previous customer care experience is essential.
- Computer literacy; possession of an ECDL certificate is preferred.
- Flexibility to work on a rotating schedule, Monday to Sunday.
- Comprehensive training provided to ensure your success in the role.
- Health insurance after six months of employment.
- Career progression and development opportunities.
- Gym packages, mobile schemes, and staff discounts.
- Monthly events, free on-site parking, and access to an in-house canteen.
- KPI bonus of up to €2,500 annually, based on performance.
- Language allowance of €3,000 annually for German speakers.
This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits.
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