Field Service Representative

Vor 6 Tagen

Plattling, Bayern, Deutschland CSA Group Vollzeit

About the Role:

The Field Service Representative plays a critical role in maintaining the integrity of the CSA registered mark by conducting factory inspections and ensuring ongoing conformity of products bearing the CSA Mark.

Key Responsibilities:

  • Conduct factory inspections at CSA authorized factories (remote and on-site) to select representative product samples for audit and determine compliance with applicable standards and certification reports.
  • Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings according to procedures and work instructions.
  • Review previous FIRs to determine if previous deviations have been corrected and take necessary corrective action.
  • Maintain contact with clients by following up, providing information, and responding to inquiries.
  • Keep current on new services available and communicate these to clients as necessary and assist clients with making changes to their records (address, company name, etc) with CSA.

Requirements:

  • Electrical, Mechanical or Chemical Engineering or Associates Degree
  • Licensed Electrician with related experience
  • Bachelor's Degree in Engineering
  • 5-7 years experience (industry related experience will be an asset)
  • Ability to work remotely and independently (Home office)
  • Strong-effective communication skills
  • Strong conflict resolution skills to handle difficult situations
  • Ability to read and interpret engineering drawings and test data
  • Computer skills (word processing, e-mail)
  • Usage of calibrated measurement instruments, high voltage test equipment, hand tools
  • Ability to manage multiple inspection files and changing schedules and deadlines with supervision
  • Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections
  • Good communication skills in German and English (oral and written) Knowledge of an additional European language (i.e.: French or Italian) welcome
  • Ability to travel as needed and/or with short notice

What We Offer:

  • An interesting and highly varied job
  • Possibility of mobile working and flexible working hours
  • Fitness & health program for a relaxed balance to the daily work routine
  • Company pension scheme
  • Lease a Bike
  • Permanent employment and a secure job for the years to come

About CSA Group:

CSA Group is a global organization with a presence in Europe, Asia, and North America, offering a wide range of services including testing, inspection, and certification of products to ensure they meet strict safety, performance, and environmental standards.

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