Technical Support Specialist

vor 2 Wochen


Frankfurt am Main, Hessen, Deutschland NIO Vollzeit
Technical Support Engineer EU

NIO Inc. is a pioneering manufacturer of premium smart electric vehicles with a global presence. We design, develop, and sell smart premium electric vehicles, driving innovation in next-generation technologies like autonomous driving, digital technologies, electric powertrains, and batteries.

Key Responsibilities:
  • Provide timely technical support to European countries, determining repair solutions quickly.
  • Offer on-site technical support for new countries, ensuring normal operation.
  • Compile and release technical notices and newsletters, as well as typical maintenance cases.
  • Organize and conduct technical training, mechanical and electrical level training, and certification, as per SO Academy requirements.

Requirements:

  • Fluent oral English and ability to write and review technical documents in English.
  • New energy vehicle diagnosis and maintenance experience, with professional experience in mechanical and electronic maintenance.
  • Experience in software development or quality management is preferred.
  • Familiarity with diagnostic tools and CAN data analysis.
  • Strong logical thinking, communication, and coordination skills.
  • Proficient in EXCEL, PPT, and other office software.

NIO is a global user enterprise with a global business presence. Depending on the job, it may be necessary to involve hiring managers outside the EEA, engaging at another NIO group company. NIO uses standard contractual clauses and technical measures to ensure data protection standards are met.



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