Aktuelle Jobs im Zusammenhang mit Client Success Manager - Hamburg, Hamburg - Statista GmbH
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Client Success Manager
vor 2 Monaten
We are seeking a highly skilled Client Success Manager to join our team at Statista GmbH. As a key member of our Client Success team, you will be responsible for managing relationships with academic institutions and public sector clients across Germany, Switzerland, Austria, and France.
Key Responsibilities- Client Relationship Management: Serve as the main point of contact for academic institutions and public sector clients, ensuring their ongoing success, support, and satisfaction with our products.
- Onboarding & Training: Lead clients through the onboarding process, conducting training sessions and workshops to ensure seamless adoption of our solutions.
- Client Retention & Growth: Proactively monitor client usage and feedback to identify opportunities for upselling, cross-selling, and service improvement, ensuring long-term retention and satisfaction.
- Collaboration & Problem-Solving: Work closely with internal teams (sales, marketing, product, tech) to address client concerns and deliver solutions that meet their evolving needs.
- Business Reviews: Conduct regular check-ins and strategic reviews with clients to ensure alignment with their goals, while providing insights and recommendations for further success.
- Market Expertise: Stay informed about industry trends and challenges in both academia and the public sector across GSA and France, leveraging this knowledge to provide strategic advice to clients.
- Reporting & Metrics: Track key performance indicators (KPIs) to monitor client success and identify areas for improvement.
- Bachelor's degree in economics, social sciences, or humanities; advanced degree is a plus.
- 1-3 years of experience in a client success, account management, or similar role, preferably within the academic or public sector.
- Proven ability to manage multiple client accounts and maintain a high level of organization.
- Hands-on mentality, tech-savviness, and independent, proactive work style.
- Excellent communication skills in both English and German; French language proficiency is highly preferred.
- Experience with CRM systems and a strong sense of tracking client performance and engagement.
- Solid MS Office skills
At Statista, we're all about facts and data, that's why we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions. Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees. At Statista, we value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
