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Technical Support Specialist

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients in the food and beverage industry.

Key Responsibilities

  • Provide technical support and troubleshooting for customers with issues related to operating systems, hardware, software, and networks.
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues and provide solutions to customers.
  • Manage customer cases and update records in our database.
  • Communicate with customers to provide updates on case progress and resolve issues.
  • Meet or exceed individual and company targets for customer satisfaction and technical support.

Requirements

  • Experience in helpdesk support and technical support for customers in the food and beverage industry.
  • Fluent German language skills and working knowledge of English.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a team environment and collaborate with internal teams.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.
  • Recognition and rewards for outstanding performance.