Senior IT Support Specialist

vor 4 Wochen

Bonn, Deutschland SAP Leanix Vollzeit

We are seeking an IT Support Engineer (Apple) who is passionate about technology and eager to foster a reliable IT work environment for our global organization. Here, you will have the opportunity to support our systems, contribute to our processes, and provide essential support to our business.

Key Responsibilities:

  • Be the primary point of contact for employees seeking technical assistance over a diverse range of software and hardware issues
  • Deliver effective 1st level support on-site
  • Assist in setting up and maintaining audio and video equipment
  • Participate in testing and integrating new technologies into our existing IT infrastructure
  • Create, update, and maintain comprehensive training materials and technical documentation
  • Analyze support requests to uncover underlying issues and trends
  • Contribute to the standardization and ongoing improvements of IT Support processes and service quality

Requirements:

  • Experience in a technical help desk or support role
  • Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices using asset management systems and administering those devices remotely
  • Experience with ticketing/service desk applications (e.g. Jira Service Desk, ServiceNow)
  • Excellent communication skills in English, both written and spoken, with the ability to communicate technical content clearly
  • Customer-oriented mindset with the ability to adapt swiftly to constantly changing environments
  • Ideally experience in one or more of the following areas:
    - Identity Management with Okta
    - Microsoft365 administration
    - Mobile device management (e.g. JAMF or Microsoft Intune)
    - Administration of Atlassian products (Confluence & Jira)

About SAP LeanIX:

SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1,200 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, SAP LeanIX became part of SAP. For more information, visit www.leanix.net.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.

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