IT Support Specialist

vor 3 Wochen

Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix Vollzeit
Job Title: IT Support Engineer

We are seeking a highly skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities:
  • Provide technical support and assistance to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues with software and hardware
  • Assist in the setup and maintenance of audio and video equipment
  • Participate in testing and integrating new technologies into our existing IT infrastructure
  • Contribute to the standardization and ongoing improvements of IT Support processes and service quality
Requirements:
  • Experience in a technical help desk or support role
  • Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices
  • Experience with ticketing/service desk applications
  • Excellent communication skills in English, both written and spoken
  • Customer-oriented mindset with the ability to adapt swiftly to constantly changing environments
About Us:

SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture.

We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful, and providing our world-class team with the best software stack money can buy.

We offer a Hybrid Work Mode, which means you work remotely from your home office and work from one of our offices. Next to that, we have great benefits for you.

Please check our Applicant Privacy Notice available for more information about how we process your personal data. If you have any questions or concerns about privacy or want to exercise any of your data privacy rights, please send an email to .

We are committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. We will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.

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