Senior IT Support Specialist
vor 4 Wochen
We are seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees, ensuring a seamless and reliable IT work environment.
Key Responsibilities:
- Provide first-level technical support to employees via phone, email, and in-person
- Collaborate with the IT team to resolve complex technical issues
- Develop and maintain comprehensive training materials and technical documentation
- Participate in testing and integrating new technologies into our existing IT infrastructure
- Contribute to the standardization and ongoing improvements of IT Support processes and service quality
Requirements:
- Experience in a technical help desk or support role
- Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices
- Excellent communication skills in English, both written and spoken
- Customer-oriented mindset with the ability to adapt swiftly to constantly changing environments
About SAP LeanIX:
SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture.
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