IT Support Specialist
vor 2 Wochen
We are seeking a skilled IT Support Specialist to join our team at GULP – experts united. As an IT Support Specialist, you will be responsible for providing first-level support for user inquiries, monitoring system availability, and executing and coordinating open tickets.
About the Role
- Provide 1st level basic support for user inquiries
- Independent monitoring of the availability of systems
- Executing and coordinating open tickets
- Maintenance and documentation in the knowledge database
- Creating regular ITSM reports
- Creating and updating solution documentation
- Active communication between first, second and third level service
Requirements
- Successfully completed training as an IT specialist for system integration or a comparable qualification
- Professional experience in support or user helpdesk
- Experience in the analysis and elimination of hardware faults at workstations
- Knowledge in the client area with Windows 8, 10, Office, ideally also with application operation under Citrix
- Very good written and spoken German
- Strong communication skills
- Ability to work in a team and strong customer orientation
- Willingness to work in a 2-shift system (06:00-18:15)
What We Offer
- Direct placement in attractive positions with reputable companies
- Trusted contacts to companies in the region through many years of market presence
- Appreciative and trusting support throughout the entire placement process
- Intensive preparation for the interview with our client
- Salary structure depending on qualifications and professional experience
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