IT Support Specialist

vor 2 Wochen


Bonn, Deutschland GULP – experts united Vollzeit

We are seeking a skilled IT Support Specialist to join our team at GULP – experts united. As an IT Support Specialist, you will be responsible for providing first-level support for user inquiries, monitoring system availability, and executing and coordinating open tickets.

About the Role

  • Provide 1st level basic support for user inquiries
  • Independent monitoring of the availability of systems
  • Executing and coordinating open tickets
  • Maintenance and documentation in the knowledge database
  • Creating regular ITSM reports
  • Creating and updating solution documentation
  • Active communication between first, second and third level service

Requirements

  • Successfully completed training as an IT specialist for system integration or a comparable qualification
  • Professional experience in support or user helpdesk
  • Experience in the analysis and elimination of hardware faults at workstations
  • Knowledge in the client area with Windows 8, 10, Office, ideally also with application operation under Citrix
  • Very good written and spoken German
  • Strong communication skills
  • Ability to work in a team and strong customer orientation
  • Willingness to work in a 2-shift system (06:00-18:15)

What We Offer

  • Direct placement in attractive positions with reputable companies
  • Trusted contacts to companies in the region through many years of market presence
  • Appreciative and trusting support throughout the entire placement process
  • Intensive preparation for the interview with our client
  • Salary structure depending on qualifications and professional experience

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