IT Support Specialist
vor 3 Wochen
We are seeking a skilled IT Support Specialist to join our team at GULP – experts united. As an IT Support Specialist, you will be responsible for providing first-level support to our clients, troubleshooting technical issues, and maintaining our knowledge database.
Key Responsibilities:
- Monitor system availability and provide timely support to users
- Execute and coordinate open tickets to ensure prompt resolution of technical issues
- Maintain and document knowledge database to ensure accurate and up-to-date information
- Generate regular ITSM reports to track performance and identify areas for improvement
Requirements:
- Successful completion of training as an IT specialist for system integration or a comparable qualification
- Professional experience in support or user helpdesk
- Knowledge of Windows 8, 10, Office, and Citrix application operation
- Excellent written and spoken German language skills
- Strong communication and teamwork skills
About Us:
GULP – experts united is a leading provider of IT services, committed to delivering high-quality solutions to our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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