Customer Service Representative

Vor 3 Tagen


Oberhausen, Nordrhein-Westfalen, Deutschland Adecco Personaldienstleistungen GmbH Vollzeit
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints in a timely and professional manner
  • Provide product information and recommendations to customers
  • Process customer orders and resolve any issues related to order fulfillment
  • Collaborate with internal teams to resolve customer issues and improve customer experience
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
  • Strong problem-solving skills and ability to think critically
  • Proficiency in using customer relationship management (CRM) software
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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