Customer Service Representative

vor 2 Wochen


Oberhausen, Nordrhein-Westfalen, Deutschland CHO-TIME GmbH Vollzeit

Job Summary:

We are seeking a highly skilled and customer-focused Call Center Agent to join our team at CHO-TIME GmbH. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.

Key Responsibilities:

  • Customer Support: Handle inbound calls, emails, and other customer inquiries in a professional and courteous manner.
  • Product and Service Knowledge: Stay up-to-date on our mobile and DSL products and services, and provide expert advice to customers on their options.
  • Contract and Order Processing: Process customer contracts and orders in a timely and accurate manner.
  • General Inquiries: Assist customers with general inquiries and provide solutions to their problems.
  • Customer Data Management: Maintain accurate and up-to-date customer and contract data.

Requirements:

  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Technical Skills: Have strong PC skills, particularly in MS-Office, and be proficient in using various software applications.
  • Customer Focus: Demonstrate a strong customer-centric approach, with a focus on delivering exceptional customer service.
  • Language Skills: Be fluent in German and possess a strong understanding of the language.

Benefits:

  • Exciting Work Environment: Work in a dynamic and fast-paced environment with a team of like-minded professionals.
  • Opportunities for Growth: Develop your skills and knowledge in a supportive and collaborative environment.
  • Competitive Compensation: Receive a competitive salary and benefits package.


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