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Customer Service Manager
vor 2 Monaten
We are seeking a highly skilled and experienced Customer Service Manager to join our team at the AnalytiChem Group. As a key member of our global operations team, you will be responsible for leading and managing our customer service representatives to ensure exceptional customer experiences and drive business growth.
Key Responsibilities- Team Leadership
- Lead and motivate a team of customer service representatives to achieve sales targets and provide exceptional customer service
- Develop and implement effective training programs to enhance team performance and customer satisfaction
- Customer Support
- Provide timely and effective resolution to customer inquiries, complaints, and issues
- Develop and implement strategies to improve customer satisfaction and loyalty
- Performance Management
- Establish and track key performance indicators (KPIs) to measure team performance and customer satisfaction
- Analyze customer data and feedback to identify trends and areas for improvement
- Process Optimization
- Identify and implement process improvements to enhance customer service efficiency and effectiveness
- Collaborate with cross-functional teams to ensure seamless customer interactions
- Compliance and Quality
- Ensure compliance with regulatory requirements and company policies
- Maintain high-quality customer service standards and ensure customer satisfaction
- Education
- Bachelor's degree or equivalent in a relevant field
- Experience
- Minimum 5 years of experience in customer service management
- Skills
- Excellent communication and leadership skills
- Strong analytical and problem-solving skills
- Fluent in English and German
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
