Global Tech Operations Director

vor 3 Wochen

Hamburg, Hamburg, Deutschland 1Komma5° GmbH Vollzeit
Global Tech Ops Lead Role

We are seeking a highly skilled Global Tech Ops Lead to join our growing tech team at 1KOMMA5°. Our company is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. As a key member of our team, you will play a crucial role in our mission to accelerate the energy and mobility transition.

Key Responsibilities
  • Provide empathetic leadership to the growing team of international tech partners and students.
  • Coordinate with end-user groups to determine best actions for support.
  • Provide remote support to employees in other countries and regions.
  • Coordinate and communicate change management (project rollout).
  • Contribute to the global IT strategy and ensure it is well-aligned with company needs.
  • Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities.
  • Liaise with local staff and stakeholders to ensure the overriding core focus on IT (specifically with tooling) is extended globally.
  • Ensure devised SLA's are maintained.
  • Automate processes to improve efficiency.
  • Cross-functionally align with key stakeholders in the broader Tech org to ensure we can capitalize on where overlaps can exist.
  • Align wide-spread changes as 1k5 expands, adapts, and changes.
  • Be hands-on with standard tooling configurations and implementation.
  • Listen, train, and support our international user base (L1-L2 support).
Requirements
  • Minimum of 8 years of Information Technology industry experience.
  • Minimum of 4 years in a management role.
  • Ability to demonstrate design thinking methodology.
  • Having worked or interned in fast-growing start-up environments is a huge plus.
  • Personally driven by making a greener, cleaner energy sector.
  • Expertise in designing a highly optimized service desk system.
  • Expertise in designing realistic SLA's.
  • Experience with transformation/change management.
  • Understanding and management experience with Tech tooling stacks.
  • English fluency. Other languages are a plus.
About Us

At 1KOMMA5°, our vision is to accelerate CO2 neutral life for all. We created an easy one-stop-shop to buy and install solar, charging stations, and heat pumps, with the purpose of liberating all European homes from the shackles of fossil fuels. With Heartbeat, we make clean energy smarter. Connecting our customers into one powerful clean energy operating system to enable flexible tariffs and to ultimately follow the rhythm of wind and sun.

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