Global Tech Operations Director

vor 4 Wochen

Hamburg, Hamburg, Deutschland 1KOMMA5˚ Vollzeit
Global Tech Operations Director

We are seeking a highly skilled Global Tech Operations Director to join our growing tech team at 1KOMMA5°. Our company is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. As a Global Tech Operations Director, you will be responsible for providing empathetic leadership to the growing team of international tech partners and students.

Your Mission
  • Provide leadership to the team of international tech partners and students
  • Coordinate with end-user groups to determine best actions for support
  • Provide remote support employees in other countries and regions
  • Coordinate and communicate change management (project rollout)
  • Contribute to the global IT strategy and make sure that it is well aligned with company needs
  • Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities
  • Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally
  • Ensure devised SLA's are maintained
  • Automate processes to improve efficiency
  • To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist
  • Aligning wide-spread changes, as 1k5 expands, adapts and changes
  • Be hands on with standard tooling configurations and implementation
  • Listening, training and supporting our international user base (L1-L2 support)
Your Profile
  • Minimum of 8 years of Information Technology industry experience
  • Minimum of 4 years in a management role
  • Ability to demonstrate design thinking methodology
  • Having worked or interned in fast growing start-up environments is a huge plus
  • Personally driven by making a greener, cleaner energy sector
  • Expertise in designing a highly optimised service desk system
  • Expertise in designing realistic SLA's
  • Experience with transformation/change management
  • Understanding and management experience with Tech tooling stacks
  • English fluency. Other languages are a plus
Benefits
  • Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward
  • With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure
  • You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths
  • Work with and learn from other skilled engineers and join conferences and exciting meetups
  • You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich
  • See the direct impact of your work on a rapid-scaling user base
  • Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

At 1KOMMA5°, we are building Europe's leading energy software platform "Heartbeat" and creating a virtual power plant that connects photovoltaics, heat pumps, electricity, and charging infrastructure for our customers. We offer customers a "One-Stop-Shop" for the purchase and installation of individual and intelligent energy system solutions, so that every household can quickly and professionally live, heat, and be mobile in a climate-neutral way. At the same time, we are working in our technology department on the further development and expansion of the Heartbeat software to connect our customers worldwide with the electricity market and offer them the cheapest and cleanest electricity tariff possible.

Do you want to join the energy revolution with us? Then apply now and become part of our mission

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