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Customer Support Specialist

vor 2 Monaten

Berlin, Berlin, Deutschland MAGNUM EST Digital Health GmbH Vollzeit
Überblick über die Aufgaben

Als Customer Support Specialist bei MAGNUM EST Digital Health GmbH bist du verantwortlich für die digitale Kommunikation mit Kunden unserer Produkte. Du unterstützt unsere User*innen bei der Lösung von Problemen und motivierst sie zu einem gesunden Lebensstil. Deine Aufgaben umfassen:

  • Kundenservice: Du kommunizierst mit unserer User-Community via Customer Service Online Tool und stellst sicher, dass alle Anfragen schnell und wirksam bearbeitet werden.

  • Prozessoptimierung: Du optimierst und nutzt unsere Customer Service Prozesse, Workflows sowie Tools, um die Effizienz zu steigern.

  • Teamarbeit: Du arbeitest eng mit unserem Produkt Team zusammen, um Anfragen und Feedbacks der User*innen in die Weiterentwicklung der Produkte einfließen zu lassen.

  • Projektarbeit: Du betreust eigenverantwortlich kleine operative Projekte und trägst zur Optimierung unserer Workflows bei.

Voraussetzungen

Um erfolgreich in dieser Rolle zu sein, benötigst du:

  • Erfahrung im Customer Service: Du hast bereits Erfahrung im Customer Service gesammelt und bist sehr serviceorientiert.

  • Kommunikationsstärke: Du zeigst eine ausgeprägte Kommunikationsstärke in fließendem und verhandlungssicherem Deutsch in Wort und Schrift.

  • Fundierte Kenntnisse: Du hast fundierte Kenntnisse in gängigen MS Office-Anwendungen und bestenfalls bereits Erfahrung mit Customer Service Tools.

  • Technische Fähigkeiten: Du verstehst technische Zusammenhänge und Prozesse und findest kreative Lösungen für die Anfragen der User*innen.

  • Basiskenntnisse: Du hast bereits Basiskenntnisse in SQL oder erste Erfahrungen mit Datenbanken.

  • Teamfähigkeit: Du besitzt ein hohes Maß an Teamfähigkeit, Selbständigkeit und Flexibilität.

Was wir bieten

Bei MAGNUM EST Digital Health GmbH bieten wir:

  • Flexibilität: Du kannst von zu Hause aus arbeiten und genießt flexible Arbeitszeiten.

  • Equipment: Du erhältst von uns ein Arbeitsrechner und Testtracker.

  • Onboarding: Du wirst von uns umfassend vorbereitet und mit allen Informationen ausgestattet.

  • Teamarbeit: Du arbeitest in einem dynamischen Team, das die Vision teilt, die Gesundheit vieler Menschen präventiv positiv zu beeinflussen.