Customer Onboarding Specialist

vor 2 Wochen

Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE Vollzeit
Customer Onboarding Manager Role

At REALWORLD ONE, we are seeking a highly skilled Customer Onboarding Manager to join our team in Germany. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.

Your Responsibilities:
  • Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions.
  • Be the primary driver of the implementation and onboarding project with the customer.
  • Work with the customer's stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology.
  • Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite.
  • Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement.
  • Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction.
  • Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle.
  • Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates.

Your Profile:
  • Two or more years of experience in implementing SaaS / digital solutions, customer success, customer onboarding, or project management for B2B customers.
  • Experience in SaaS, Consulting (1st or 2nd tier) or IT/digital.
  • Excellent communication and customer-facing skills.
  • Familiarity with project management tools and methodologies.
  • Highly reliable and detail-oriented.
  • Ability to adapt to different work environments and manage relationships in diverse settings.
  • Full fluency in English is required, fluency in German is a big bonus.
  • Must be willing to travel frequently for on-site customer visits, trainings, and implementations, as required by project needs.

What We Offer:
  • An opportunity to work for a market-leading tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research.
  • The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company.
  • Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities.
  • Bring in your own ideas and actively participate in shaping our company.
  • Receive a competitive salary, relocation support (if needed) and additional benefits such as Hansefit, subsidized lunch, regular team events, office snacks, gourmet coffee and a modern office located in the newly built Green City Tower complex in Freiburg.

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