Customer Trainer

vor 4 Wochen

Freiburg, Baden-Württemberg, Deutschland Intuitive Vollzeit

Company Overview

At Intuitive, we are united behind our mission: to revolutionize minimally invasive care through intelligent technology and innovation.

We strive to foster an inclusive and diverse team, committed to making a difference in the lives of patients and healthcare professionals worldwide.

Our team members are passionate about advancing the world of minimally invasive care, and we actively invest in their growth and development to support our mission.

Job Summary

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region and will be responsible for delivering da Vinci System technology training and facilitating surgeon-led training for surgeons, first assistants, and OR staff.

Key Responsibilities

  • Conduct da Vinci and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers
  • Lead and support Specialized training programs and Society events
  • Act as subject matter expert for internal projects, as needed
  • Develop and maintain training materials and protocols
  • Support training research initiatives and work with the Training team to improve existing training programs
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
  • Occasional support of the da Vinci System in a hospital operating room
  • Support da Vinci Surgical System troubleshooting and maintenance at the training center
  • Manage training center logistics, inventory, and training calendars
  • Contribute to the organization's quarterly goal achievements

Requirements

  • Professional Training experience preferred
  • Clinical and/or operating room experience preferred
  • High capacity and excellent problem-solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Solution-oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred
  • High capacity to learn in a fast-paced environment
  • Medical-device experience preferred
  • Commitment to self-development
  • Ability to work in a team environment
  • Ability to be flexible with hours of operation

Intuitive is an Equal Opportunity Employer

We offer equal employment opportunities to all qualified applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

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