Customer Onboarding Specialist

Vor 2 Tagen

Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE Vollzeit

About the Role:

We are seeking a skilled Customer Onboarding Manager to join our team at REALWORLD ONE. As a key member of our team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.

Key Responsibilities:

  • Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions.
  • Be the primary driver of the implementation and onboarding project with the customer.
  • Work with the customer's stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology.
  • Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite.
  • Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement.
  • Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction.
  • Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle.
  • Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates.

About You:

We are looking for a highly reliable and detail-oriented individual with excellent communication and customer-facing skills. You should have experience in implementing SaaS / digital solutions, customer success, customer onboarding, or project management for B2B customers. Familiarity with project management tools and methodologies is also required.

About REALWORLD ONE:

REALWORLD ONE is a market-leading tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research. We offer a competitive salary, relocation support (if needed), and additional benefits such as Hansefit, subsidized lunch, regular team events, office snacks, gourmet coffee, and a modern office located in the newly built Green City Tower complex in Freiburg.

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