Customer Trainer

vor 3 Wochen

Freiburg, Baden-Württemberg, Deutschland Intuitive Surgical Vollzeit
About Intuitive Surgical

We are a pioneering company in the field of minimally invasive care, committed to advancing the world of healthcare through innovative technology and solutions.

Our mission is to empower healthcare professionals to deliver life-enhancing care through intelligent technology and ingenuity.

We strive to foster an inclusive and diverse team, committed to making a difference in the lives of patients and healthcare professionals around the world.

Job Description

Primary Function of Position:

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery thoracic and Trans-oral surgery.

Roles and Responsibilities:

  • Conduct da Vinci and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers
  • Lead and support Specialized training programs and Society events
  • Conduct surveys to gather data and measure program effectiveness
  • Act as subject matter expert for internal projects, as needed
  • New product development Training material/ protocol development
  • Training research initiatives
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
  • Occasional support of the da Vinci System in a hospital operating room
  • Support da Vinci Surgical System troubleshooting and maintenance at the training center
  • Manage training center logistics, inventory and training calendars
  • Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
  • Support positive relationships between external training center personnel and ISI management
  • Contribute to the organization's quarterly goal achievements
  • Develop competency in the following: da Vinci System and Ion Technology, da Vinci System applications and advanced technology, OR Efficiency, Training Pathway process
  • Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices
  • Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check
  • Training/coaching techniques/methodologies
Qualifications

Required Knowledge, Skills, and Experience:

  • Professional Training experience preferred
  • Clinical and/or operating room experience preferred
  • High capacity and excellent problem solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Solution oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred
  • High capacity to learn in a fast paced environment
  • Medical-device experience preferred
  • Commitment to self-development
  • Ability to work in a team environment
  • Ability to be flexible with hours of operation
Additional Information

Intuitive Surgical is an equal opportunity employer. We offer equal employment opportunities to all qualified applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, protected veteran status, or any other protected status under applicable law.

We consider qualified applicants with a criminal history for open positions.

Shift: Day
Travel: 50% of the time

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