Senior Customer Implementation Manager

vor 2 Wochen

Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE Vollzeit
Join Our Team as a Senior Customer Implementation Manager

We are seeking a highly skilled and experienced Senior Customer Implementation Manager to join our team at REALWORLD ONE. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.

Your Responsibilities:
  • Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions
  • Serve as the primary point of contact for customers throughout the onboarding process
  • Work with the customer's stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology
  • Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite
  • Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement
  • Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction
  • Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle
  • Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates
Your Profile:
  • Five or more years of experience in implementing SaaS / digital solutions, customer success, customer onboarding, or project management for B2B customers
  • Experience in SaaS, Consulting (1st or 2nd tier) or IT/digital
  • Excellent communication and customer-facing skills
  • Familiarity with project management tools and methodologies
  • Highly reliable and detail-oriented
  • Ability to adapt to different work environments and manage relationships in diverse settings
  • Full fluency in English is required, fluency in German is a big bonus
  • Must be willing to travel frequently for on-site customer visits, trainings, and implementations, as required by project needs
What We Offer:
  • An opportunity to work for a market-leading tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research
  • The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company
  • Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities
  • Bring in your own ideas and actively participate in shaping our company
  • Receive a competitive salary, relocation support (if needed) and additional benefits such as Hansefit, subsidized lunch, regular team events, office snacks, gourmet coffee and a modern office located in the newly built Green City Tower complex in Freiburg

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