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Customer Success Manager
vor 2 Monaten
We are seeking a highly motivated and experienced Customer Success Manager to join our team at doinstruct Software GmbH. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our product, and driving customer satisfaction and retention.
Your Key Responsibilities- Develop and execute customer success plans to ensure customer satisfaction and retention.
- Build and maintain strong relationships with customers through regular communication, feedback, and support.
- Identify and address customer needs and pain points, and work with cross-functional teams to resolve issues and improve the customer experience.
- Monitor customer health and identify opportunities for growth and expansion.
- Collaborate with sales and marketing teams to develop and execute customer acquisition and retention strategies.
- A dynamic and growing company with a strong mission and values.
- A collaborative and supportive team environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to make a real impact on our customers' success and growth.
- Proven experience in customer success management, preferably in a B2B SaaS environment.
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Ability to analyze customer data and identify opportunities for growth and expansion.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively.
- Fluency in German and English, with the ability to communicate effectively in both languages.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced customer success professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
