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Customer Operations Specialist

vor 2 Monaten


Hamburg, Hamburg, Deutschland Ergobaby Europe GmbH Vollzeit
About Ergobaby Europe GmbH

Ergobaby Europe GmbH is a leading manufacturer of baby carriers and other family-friendly products. With a global team of up to 200 people, we take pride in providing high-quality products, community, and knowledge to help new parents and families bond and thrive.

Job Title: Customer Operations Specialist

We are seeking a highly skilled Customer Operations Specialist to join our team in Hamburg, Germany. As a key member of our Customer Operations Team, you will be responsible for providing exceptional customer service to our French and BeLux market customers.

The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in French (C1 level or native) and at least one of English or German. Previous customer service experience is a plus, but not required.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner
  • Manage communication between customers and internal departments
  • Assist customers with product queries, warranty issues, and returns
  • Enter orders accurately and efficiently
  • Work closely with internal departments to resolve customer issues
Requirements:
  • Fluent French language skills (C1 level or native)
  • Excellent communication and problem-solving skills
  • Ability to work independently and prioritize tasks
  • Empathy and ability to go the extra mile for customers
  • Previous customer service experience or a desire to start in this field
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a global team of passionate professionals
  • Flexible working hours and remote work options
  • Professional development opportunities

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application, including your resume and a cover letter, to [insert contact information].