Technical Support Specialist

vor 2 Wochen


Essen, Nordrhein-Westfalen, Deutschland MSX International Vollzeit

Technical Support Specialist

About the Role

We are seeking a skilled Technical Support Specialist to join our team at MSX International. As a Technical Support Specialist, you will play a critical role in providing timely and effective technical support to our clients.

Key Responsibilities

  • Provide technical support to clients via electronic systems, telephone, or WebEx sessions.
  • Assist clients in resolving technical concerns related to vehicle diagnostics and repair.
  • Collaborate with Engineering and Product Investigation teams to identify vehicle product concerns.
  • Document contact details and diagnostic advice on client systems.

Requirements

  • Experience in vehicle diagnostics and repair.
  • Good knowledge of automotive electronics, electric, and/or hybrid vehicles.
  • Completed training as a motor vehicle technician or foreman.
  • Professional experience as a service consultant/service manager or workshop foreman.
  • Excellent English skills.
  • Good knowledge of French/Dutch/German is advantageous.

What We Offer

  • Potential to progress within the company.
  • Annual gross salary of EUR (depending on qualifications and experiences).
  • 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag).
  • Hybrid working model (20-40% on-site & 60-80% remote).
  • Flexible working environment with core hours.
  • Diverse and welcoming team.
  • The possibility of working for a renowned automobile manufacturer.

About MSX International

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry-leading expertise that spans:

  • Consumer Engagement.
  • Parts, Accessories & Service Performance.
  • Actionable Insights.
  • Diagnostics & Repair Enhancement.
  • Warranty and Repair Efficiency.
  • Technical Information.
  • Learning Solutions.
  • Sales Performance.

Our Purpose

To empower Movers and Makers to thrive in our ever-changing world.

Our Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions.

Our Vision

To enhance every journey in the world of mobility.



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