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Client Success Management Intern

vor 2 Monaten


Berlin, Berlin, Deutschland Scalable GmbH Vollzeit
Job Title: Customer Support and Operations Intern

Responsibilities:
  • Be the primary point of contact for existing customers and prospective clients, ensuring customer satisfaction and delivering exceptional service
  • Assist in operational processes, including brokerage and asset management, to drive business growth and efficiency
  • Coordinate tasks with internal teams and external partners, fostering strong relationships and collaboration
  • Communicate with custodian banks to resolve customer issues and provide timely solutions
  • Support the Product Team with research and analysis tasks, driving innovation and product development
  • Develop and maintain strong customer relationships, building trust and loyalty
Qualifications:
  • Currently enrolled in a Bachelor's or Master's program in Germany, with a strong interest in Financial Markets and a passion for customer service
  • Available for a 4-week training period, with flexibility to accommodate semester breaks
  • Proactive and independent worker, with excellent communication and problem-solving skills
  • Fluent in German (C2 level) and English (C1 level), with the ability to communicate effectively in both languages
  • Previous internship experiences are a plus, with a strong desire to learn and grow
  • Availability of 16-20 hours per week, with a flexible schedule to accommodate business needs
Additional Information:
  • Work with a dynamic and growing team, dedicated to developing innovative services that impact customers' lives
  • Collaborate with an international and diverse team, fostering a culture of inclusivity and collaboration
  • Participate in knowledge sharing sessions, staying up-to-date with industry trends and best practices
  • Work with modern hardware and tools, enhancing productivity and efficiency