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Technical Support Specialist

vor 2 Monaten

Dresden, Sachsen, Deutschland Wandelbots GmbH Vollzeit
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Wandelbots GmbH. As a key member of our support team, you will play a crucial role in helping our customers overcome technical challenges and achieve their goals.

Key Responsibilities
  • Provide exceptional technical support to our customers, troubleshooting and resolving issues related to our operating system, SDKs, and APIs.
  • Collaborate closely with our Customer Success, Product, Project, and Engineering teams to gather knowledge about our product and identify areas for improvement.
  • Extract insights from customer interactions and provide input to our documentation to ensure it is accurate and helpful.
  • Develop and deliver training sessions and workshops to educate developers on best practices, new features, and advanced techniques.
  • Engage with our developer community, providing guidance and support to help them succeed.
Requirements
  • Proven track record as a software developer with a strong drive to help others excel in their roles.
  • Excellent communication skills, with the ability to interact with customers in an empathetic and efficient manner.
  • Strong technical skills, with experience in Python, Typescript, C++, container environments, and Gitlab.
  • Previous experience working in a technical support role or with industrial robots and/or ROS is a plus.
What We Offer

At Wandelbots GmbH, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about empowering everyone to work with robots, and we're looking for someone who shares our vision.

We offer a competitive salary and benefits package, as well as the opportunity to work on innovative projects and collaborate with a talented team of professionals. If you're passionate about technology and customer support, we'd love to hear from you

About Us

Wandelbots GmbH is a leading provider of easy-to-use robotics solutions, dedicated to empowering everyone to work with industrial robots and beyond. Our mission is to accelerate the development of robotic applications and make automation more accessible to everyone.

We're a team of innovators, thinkers, and doers, passionate about creating a world where technology and humans work together in harmony. Join us on this exciting journey and help shape the future of robotics