Technical Support Specialist

vor 3 Wochen

Dresden, Sachsen, Deutschland algorismic gmbh Vollzeit

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at algorismic gmbh. As a Technical Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and remote maintenance. You will also participate in the implementation of our software using tools such as Linux, Ansible, Bash, and Lua.

Responsibilities:

  • Provide technical support to clients via phone, email, and remote maintenance.
  • Participate in the implementation of our software using tools such as Linux, Ansible, Bash, and Lua.
  • Offer support for customer projects, including installation, configuration, and troubleshooting.
  • Conduct on-site installations of our software, both automatically using Ansible and manually via terminal.
  • Analyze and correct software and infrastructure-specific errors under customer-specific requirements.
  • Implement and oversee tests for quality assurance and improvement of our software.
  • Develop, integrate, and execute test scenarios within the software architecture.
  • Monitor automated test scenarios and implement functional tests.

Requirements:

  • Degree in Software Engineering/IT or similar fields of study.
  • Experience with test frameworks, test automation, and test management tools.
  • Ability to work in a responsible and independent way and to deal with new tasks, problems, and technologies.
  • Analytical thinker that collaborates with the team to master challenges.
  • Good command of English (at least C1).
  • Good German language skills are required (at least B2).

About Us:

algorismic gmbh is committed to improving the world through sustainable business and the use of innovative technologies. We develop unique, modular software solutions for process visualisation and optimisation that can be seamlessly integrated into existing systems and collect current operating data using IIoT-Technology.

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