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Field Operations Coordinator

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland Excelerate Vollzeit

Job Summary:

Excelerate is seeking a highly motivated and organized Field Operations Coordinator to join our team in Frankfurt. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our field technical services.

Key Responsibilities:

  • Customer Service: Serve as the primary point of contact for customers, providing exceptional service and support to ensure their needs are met.
  • IT Service Coordination: Coordinate all IT-related service assignments, ensuring timely and efficient delivery of services.
  • Database Management: Manage and maintain accurate and up-to-date customer databases, ensuring compliance with data protection regulations.
  • Contract Compliance: Monitor and ensure compliance with contractually agreed services, identifying and mitigating potential risks.
  • Project Management: Plan and oversee various IT projects, ensuring successful delivery and implementation.
  • Documentation and Reporting: Create and maintain accurate documentation and reports, providing insights and recommendations for process improvements.
  • Media Management: Manage and coordinate media-related activities, ensuring seamless execution.
  • Spare Parts Logistics: Coordinate and manage spare parts logistics, ensuring timely delivery and minimizing downtime.

Requirements:

  • Technical Knowledge: Solid understanding of data center processes and servers, with experience in IT ticket systems (preferably ServiceNow).
  • Software Proficiency: Proficient in Microsoft Office365 for creating reports and statistics.
  • Language Skills: Fluent in both German (A2/B1 minimum) and English (Professional).
  • Driving License: Possession of a Class B driving license.