Field Operations Coordinator
vor 3 Wochen
Excelerate is seeking a highly skilled Field Operations Administrator to join their team in Frankfurt, Germany. As a key member of the team, you will be responsible for coordinating IT-related service assignments, managing the customer database, and ensuring compliance with contractually agreed services.
Key Responsibilities:
- Act as the central point of contact between customers, service providers, and internal departments
- Coordinate all IT-related service assignments, including infrastructure technical support and field maintenance
- Manage the customer database, ensuring accurate and up-to-date information
- Monitor and ensure compliance with contractually agreed services, including contractually agreed services
- Plan and oversee various IT projects, including installations and networking support
- Create documentation and reports, including statistics and metrics
- Handle media management, including spare parts logistics
Requirements:
- Solid understanding of data center processes and servers
- Experience with IT ticket systems, preferably ServiceNow
- Proficient in Microsoft Office365 for creating reports and statistics
- Strong service orientation and customer focus
- Excellent communication skills
- Fluent in both German (A2/B1 minimum) and English (Professional)
- Possession of a Class B driving licence
Excelerate offers a dynamic and collaborative work environment, with opportunities for professional growth and development. If you are a motivated and skilled individual with a passion for IT and customer service, we encourage you to apply for this exciting opportunity.
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Field Operations Coordinator
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