Technical Support Specialist

vor 2 Wochen

Bochum, Nordrhein-Westfalen, Deutschland Mobilezone Deutschland Vollzeit
Job Overview:

Mobilezone Deutschland is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Customer Service: Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Issue Resolution: Troubleshoot and resolve customer complaints and issues in a professional and courteous manner.
  • Training and Development: Participate in ongoing training and development programs to enhance your skills and knowledge in customer service and technical support.
  • Team Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, with a focus on continuous improvement and process optimization.
Requirements:
  • Language Skills: Strong written and verbal communication skills in German.
  • Technical Skills: Proficiency in using various software applications and tools to support customer interactions.
  • Customer Service Skills: Excellent customer service skills, with a focus on empathy, active listening, and problem-solving.
  • Education and Experience: Relevant education and experience in customer service, technical support, or a related field.
What We Offer:
  • Competitive Salary: A competitive salary and additional perks, including bicycle leasing and corporate benefits.
  • Work-Life Balance: A healthy work-life balance, with 30 days of vacation, remote work options, and EU remote working.
  • Well-being Benefits: Well-being benefits, including Urban Sports membership and complimentary refreshments at work.
  • Pet-Friendly Environment: A pet-friendly office environment.
  • Exciting Company Events: Exciting company events and excellent opportunities for further education and training.

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