IT Support Specialist
Vor 6 Tagen
**Job Summary**
We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at GULP – experts united. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our business customers in the 1st level environment.
Key Responsibilities:
- Respond to and resolve customer inquiries and faults in a timely and professional manner.
- Identify and troubleshoot technical issues, developing effective solutions to ensure minimal downtime.
- Collaborate with internal teams to optimize operating processes and structures, driving continuous improvement.
- Document customer interactions and fault reports, maintaining accurate and up-to-date records.
- Provide exceptional customer service, ensuring a positive experience for our business customers.
- Contribute to the creation and maintenance of customer-oriented information in our knowledge databases.
Requirements:
- Completed apprenticeship in the IT sector or equivalent experience.
- First professional experience in 1st level support is an advantage.
- Excellent knowledge of common Microsoft operating systems.
- High customer orientation, initiative, and quick comprehension.
- Very good communication skills and proficiency in German and English.
- Basic willingness to work in shifts, including remote work arrangements.
About Us:
GULP – experts united is a leading provider of innovative solutions and services in the IT sector. We value our customers and strive to deliver exceptional results through our dedicated team of experts.
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