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Customer Experience Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Sparkasse Vollzeit

Sparkasse is seeking a Customer Engagement Specialist to join our newly formed Utilization Monitoring team

In this role, you will play a vital part in understanding customer needs and ensuring their satisfaction. You'll collaborate closely with product development teams to enhance the overall customer experience.

Your Responsibilities:
  • Dive deep into customer requirements and effectively communicate them to our product development teams.
  • Work collaboratively across departments to elevate the customer journey and create a seamless experience.
  • Design and execute insightful customer surveys to gather valuable feedback on our products and services.
Your Profile:
  • Possess a degree in business administration, economics, or a related field.
  • Have a strong understanding of the banking industry (preferred).
  • Demonstrate exceptional communication and interpersonal skills.
  • Bring experience in implementing customer surveys and analyzing data.
  • Be a team player with a creative mindset and a positive attitude.
What We Offer:

We provide a rewarding and challenging work environment where you can make a real impact.

  • A permanent position with a competitive salary package.
  • Generous holiday allowance and retirement benefits.
  • Opportunities for personal and professional growth.
  • Flexible working hours and the possibility of remote work.
  • Comprehensive health and wellness programs.
  • Engaging company events and perks.