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Customer Support Specialist

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland Wolters Kluwer Tax & Accounting Deutschland GmbH Vollzeit

About Wolters Kluwer Tax & Accounting Deutschland GmbH

We are a leading provider of innovative solutions for tax and accounting professionals. With a rich history spanning over 180 years, we have established ourselves as a trusted partner for businesses and individuals alike.

Our Mission

We strive to empower our customers with cutting-edge technology and expert knowledge, enabling them to overcome complex challenges and achieve their goals.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional support to our customers, addressing their queries and concerns related to our software solutions.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Assist customers with software-related issues, including troubleshooting and problem-solving
  • Collaborate with internal teams, such as sales and product development, to ensure seamless customer experience
  • Document customer interactions and feedback to improve our support processes
  • Identify and address customer change requests and suggestions to enhance our software solutions

Requirements

  • Commercial training or equivalent experience in tax and accounting
  • Basic knowledge of tax return preparation and accounting principles
  • Ability to learn and adapt to our software systems with minimal training
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and prioritize tasks effectively

What We Offer

  • Job security and permanent employment
  • Excellent work-life balance with flexible hours and remote work options
  • Comprehensive career development opportunities
  • Modern and tailored work environment with high-performance IT equipment
  • Team spirit and employee events

Grow with Us

We are committed to fostering a culture of growth, learning, and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.