Arrival Services Specialist

vor 2 Wochen

Heidelberg, Baden-Württemberg, Deutschland Marriott International Vollzeit

Guest Experience Coordinator (m/f/d)
Join our esteemed team at Marriott International.

As a Guest Experience Coordinator, you will play a vital role in ensuring that our guests have a seamless and enjoyable arrival and departure experience. Your contributions will help create lasting memories for our visitors.

Key Responsibilities:

  • Facilitate smooth arrivals and departures, including managing luggage services.
  • Collaborate effectively with the front office team to enhance guest satisfaction.
  • Address guest concerns and provide effective resolutions.
  • Foster and maintain positive relationships with guests.
  • Offer detailed information regarding the hotel, local attractions, and the surrounding area.
  • Ensure cleanliness and organization in the lobby and entrance areas.
  • Work in close coordination with various hotel departments.

Candidate Profile:

  • Previous experience in a customer-focused role.
  • Experience in the hospitality sector is advantageous.
  • Possess a welcoming demeanor with a professional approach.
  • Fluency in both German and English is required.
  • Exhibit flexibility, enthusiasm, and exceptional interpersonal skills.

If you are dedicated to surpassing guest expectations and crafting unforgettable experiences, we encourage you to consider this opportunity.

About Marriott International:

Marriott International is committed to fostering a diverse and inclusive workplace, where every individual is respected and valued. We strive to provide equal opportunities for all, regardless of background or identity.

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