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Lobby Experience Expert

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Heidelberg, Baden-Württemberg, Deutschland Marriott International Vollzeit

Job Summary

We are seeking a highly skilled and experienced Guest Arrival Expert to join our team at Marriott International. As a Guest Arrival Expert, you will be responsible for ensuring a smooth and memorable arrival experience for our guests.

Key Responsibilities

  • Ensure a seamless arrival and departure process for guests, including luggage service.
  • Collaborate with the front office team to ensure a smooth operation during guest stays.
  • Manage guest complaints and develop solutions to resolve issues.
  • Maintain and build positive relationships with guests.
  • Provide information about the hotel, local attractions, and excursion destinations.
  • Ensure the entrance area is clean and organized.
  • Work closely with all hotel departments to ensure excellent guest service.

Requirements

  • Professional experience in a guest-facing role.
  • Experience in the hotel industry is a plus.
  • Excellent communication and interpersonal skills.
  • Fluency in German and English.
  • Flexibility and enthusiasm.
  • Excellent manners and a well-groomed appearance.

About Us

Marriott International is a global hospitality leader, committed to providing exceptional guest experiences. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, race, religion, sexual orientation or any other basis covered by applicable law.