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Guest Services Specialist
vor 3 Monaten
GUEST SERVICES SPECIALIST (M/F/D)
At Marriott International, the first impression is vital, and you will be the face of our establishment.
Empower Yourself.
- Engage in a structured onboarding program and our exclusive 'Be our Guest' initiative.
- Experience a diverse team from various backgrounds, with a flat organizational structure that encourages swift decision-making and ongoing feedback.
- Explore extensive internal and external training opportunities, personalized development plans, and excellent prospects for advancement, including potential transfers to our partner hotels.
- Enjoy a stable employment contract, consideration of your scheduling preferences, predictable working hours, and overtime compensation.
- Participate in numerous employee events and team-building activities to foster a strong sense of community.
- Benefit from our upsell program, holiday bonuses, appreciation rewards, employee referral incentives, and capital-forming benefits, along with discounted accommodation and dining options at over 8,000 Marriott hotels globally.
- Access various wellness and mental health programs, enjoy nutritious meals in our cafeteria, and collaborate with fitness providers for a healthier lifestyle, alongside numerous opportunities for community engagement.
Your Role.
- As a key member of our hotel, you will manage the check-in and check-out processes for our guests.
- You will serve as the primary contact for guests, addressing their inquiries and needs.
- Handle guest feedback and complaints with professionalism and care.
- As an upselling expert, you will work collaboratively with your team to achieve shared goals.
- Collaborate closely with all hotel departments to ensure seamless service delivery.
Your Profile.
- You possess a genuine passion for hospitality and a strong commitment to the hotel industry.
- You are eager to grow and learn something new every day.
- You maintain composure under pressure, adeptly managing special requests and complex inquiries.
- You have completed training as a hotel specialist or have relevant experience in a similar role.
- Your strong communication skills shine through in both German and English.
- If you are uncertain about meeting all requirements, we still encourage you to reach out, as we value attitude and are willing to provide training for skills.
Connect with Us.
We look forward to learning more about you and your potential contributions to our team.
Be Inspired.
Marriott International is committed to fostering a diverse workforce and maintaining an inclusive culture where individuals are at the center. We uphold non-discrimination principles on any protected basis, including disability, race, religion, sexual orientation, or any other basis covered by applicable law.
